Shipping Policy for Maker Factory

1. General Information

Maker Factory strives to deliver orders quickly and efficiently. Below you will find our guidelines for delivery.

• Company name: Maker Factory

• Address: Dybdalsvej 20, Varde

• Email: info@makerfactory.dk

• Phone: +45 42 71 12 79

2. Delivery Time

• Standard delivery normally takes 5–7 business days depending on destination and production capacity.

• Custom-made or personalised products may have a longer delivery time, which will be communicated at the time of ordering.

• Delays may occur due to external factors such as transport issues or force majeure.

3. Shipping Methods

• Maker Factory uses reliable carriers for product delivery.

• Shipments may be sent by parcel post, freight carrier or courier depending on the size and weight of the order.

• Tracking information is sent to the customer once the order has been dispatched.

4. Delivery Costs

• The delivery price is calculated at checkout and depends on the package weight, size and destination.

• Orders above a certain value may qualify for free delivery, which will be shown at checkout.

5. Receipt of Goods

• The customer is responsible for inspecting the item upon receipt.

• If the package is damaged upon delivery, this must be documented with photos and reported to us within 24 hours.

• Errors or defects must be reported in writing within 10 days of receipt.

6. Uncollected Packages

• If a package is not collected within the carrier's collection deadline, it will be returned to Maker Factory.

• The customer is responsible for any costs associated with re-sending.

7. Contact Information

If you have questions regarding delivery, please do not hesitate to contact us:

Email: info@makerfactory.dk
Phone: +45 42 71 12 79
Address: Dybdalsvej 20, Varde

We always do our best to ensure fast and safe delivery of your order!